Terms and conditions

General

All descriptions and illustrations contained in this website are only intended to give a general idea of the products, specifications may vary slightly.  All prices shown on our website include 17.5% VAT. 

A receipt/invoice will be despatched with all orders.

Delivery charges

England, Wales and parts of Scotland have a charge of £3.95 postage for orders under £50.00, orders over £50 are carriage free.   Smaller parcels will be delivered by Royal Mail and larger orders by Parcelforce (which will require a signature on receipt of parcel).

Northern Ireland and the following Scotland postcodes (HS1-9, IV1-36, IV40, IV52-54, IV41-49, IV51, IV55, IV56, KA27, KA28, KW1-3, KW5-17, PA20-49, PA62-77, PA60, PA61, PA78, PH42, PH43, PH44, PH17-26, PH30-41, ZE1-3) have a flat charge of £12.50 postage (THIS RATE IS DUE TO THE CHARGES FROM PARCELFORCE).   IF WE ARE ABLE TO SEND YOUR ORDER WITH ROYAL MAIL WE WILL DO SO, WE WILL THEN WEIGH YOUR ORDER AND REFUND THE DIFFERENCE IN POSTAGE VIA WORLDPAY.  HOWEVER SOME HEAVIER ITEMS (FILLINGS, FUR FABRIC, CERTAIN MATERIALS) WILL HAVE TO BE SENT WITH PARCELFORCE.

All other parts of the world (inc. Southern Ireland & Channel Islands), we will only accept orders by telephone, mail order or fax as the postage to these areas is charged solely on weight and size.

Returns

We cannot exchange or refund any money on items that have been used or products that have been cut to a specific order. 

If you have ordered the wrong goods we will be happy to exchange them (with proof of purchase) within 28 days, please note the customer in these instances will have to pay the postage both ways.  This does not effect your statutory rights.